Refund policy

Return and Refund Policy

At ryancrochet, each item is handmade with care. Because our products are handmade crochet items, slight variations in size, color, shape, and texture may occur. These small differences make every item unique and are not considered defects.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return:
- The item must be unused, unworn, unwashed, and in the same condition that you received it.
- The item must be returned in its original packaging if possible.
- Proof of purchase is required.

Items that cannot be returned:
- Custom or personalized orders
- Made-to-order items
- Sale or clearance items
- Items that have been used, washed, damaged, or altered by the customer
- Gift cards, if applicable

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the refund.

Shipping costs are non-refundable unless the return is due to our mistake or the item arrives damaged or defective.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, please contact us within 3 days of delivery at ryannguyenllc@gmail.com with your order number and clear photos of the issue.

If the problem is confirmed, we will offer a replacement, repair, store credit, or refund depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect due to our mistake.

Contact

For any return or refund request, please contact us at:

ryancrochet
Email: ryannguyenllc@gmail.com
Address: 524 Doyle Ln, Statesboro, GA 30458, United States